Where can I get support for publisher content?

As an instructor, you may decide to use publisher-based course materials, assignments and tests in your online class. Due to publishers keeping most of their support information as proprietary and confidential, the ID team is limited in the assistance we can provide both students and instructors. Publishers offer their own comprehensive technical support for their products. If you require help with publisher content, you may need to reach out to the publisher (or your sales representative) directly. We’ve provided contact information below for your convenience. If you use publisher content in your course, it is important to provide students with ways for them to access technical support.

Blackboard has a very informative website regarding many of the publishing partners they work with. This is a good place to start if you are considering using publisher content in your course. http://www.blackboard.com/Platforms/Learn/Extensions/Featured-Partners.aspx

macmillan ebook.pngMacMillan Education

Setup Guide

Student Support: MacMillan Education’s support site will allow students to reach out via phone, live chat and through a help request submission form. Website: http://www.macmillanhighered.com/Catalog/support.aspx Phone Number: 800-936-6899 Hours of Support (Eastern Time) Available 24/7

mcgrawhill logo.pngMcGraw Hill

Setup Guide

Student Support: McGraw Hill’s support site will allow students to contact them by chat, phone and email. There is also a FAQ page. Website: http://www.connectstudentsuccess.com/ FAQ Page: http://mheducation.force.com/CXGCustomerSupport Phone: 800-331-5094 Hours of Support (Central Time) Sunday: 12:00 pm – 11:00 pm Monday – Thursday: 8:00 am – 11:00 pm Friday: 8:00 am – 6:00 pm Saturday: 10:00 am – 4:00 pm

pearson cengage.jpgPearson Cengage /Aplia

Setup Guide

Student Support: Aplia student support

Website: Aplia Support

Hours of Support (Eastern Time) Monday – Thursday: 8:30am to 9:00pm Friday: 8:30am to 6:00pm


Student Support: The WebAssign support site will allow students to reach out via phone and through a help request submission form. They also offer a comprehensive FAQ area. Website: https://webassign.com/support/student-support/ Phone Number: 800-955-8275 FAQ Site: https://webassign.com/support/student-support/faq/ Hours of Support (Eastern Time) Monday-Thursday: 9am-10pm Friday: 9am-8pm Saturday: 9am-5pm Sunday: 11am-8pm

WP_Tours.jpgWiley Plus

Setup: https://wileyplus.gallery.video/instructors/category/videos/getting-started Student Support: Wiley Plus offers students an FAQ area, video tutorials, a searchable knowledge base and live chat. Website: https://www.wileyplus.com/ Hours of Support (Eastern Time) Monday – Friday: 24 Hours Saturday and Sunday: 4:00pm – 11:59pm